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Shipping and Other Decal Info.

About Our Wall Decals

Wall decals are intended for use on clean smooth surfaces. The decals are removable but may not be reused.

Application instructions are included with your decal.  We also include a "Test" decal for you to try out before applying your purchased decal.

Our wall decals come in a thin matte finish and they will look as if they were painted on the wall when installed.  Our decals are "die cut" so there is no clear outline around the edges.  Letters and pieces are cut separate and transferred using a transfer tape that has already been placed over the decal. Any areas cut out will show the color of the wall behind the decal. 

Some of our larger decals may come in several pieces.

Many of the decals in the photos show enlarged decals which better show details. Please double check the measurements that are in each listing!

The color samples shown have been reproduced and may vary slightly from actual colors due to different monitor settings.  If you are not sure of a color you may contact us and request up to 3 color samples of the vinyl free of charge.

Please be aware that wall decals are not compatible with surfaces painted with newer stain resistant, low VOC, or VOC free paints! Please verify before purchasing that you are not planning to apply the decals to a surface painted with any of the above. We are not responsible if you go ahead and purchase the decals and your paint is not compatible. If your test decal does not stick, your larger decal will not stick. You may return unused decals in their original package within 30 days from receipt, but there will be a 25% restocking fee for decals returned due to paint issues. We do not refund any shipping charges. Custom decals may not be returned or refunded. If you are not sure that your paint is compatible you may contact us to request a free test decal in the color you are planning to purchase your decal in prior to purchasing your decal.

Vinyl wall decals are intended to be used on clean smooth surfaces. Do not skip this important step as even something as small as dust on the walls may affect how well the decals may stick. Semi gloss, eggshell, or gloss paint finishes seem to work best, but they certainly have worked well with others. The key is to work slowly and work with the vinyl. The vinyl used is a standard in the industry and is very thin so as to appear painted on the walls. The vinyl will tear if you are not careful during installation and work with it. Please take your time. We send along a small sample decal for you to try out first to make sure it will work on the surface you are applying your wall decal to. You should allow at least 3 weeks for freshly painted walls to "cure" before applying vinyl decals. Applying decals too soon may cause the decals to not stick well or to form a permanent adhesion to the paint that may damage the paint if there is ever a need to remove the decal.

The vinyl used to create the decals is designed for use on interior wall surfaces. Damage to surface is possible but rare when removing, due to prior condition and age of the surface or applying the decals too soon to freshly painted walls. In the rare event that the material does cause damage upon removal we are not responsible for any damages as we do not manufacture the vinyl material used nor are we responsible for ensuring the condition of the surface used. To avoid damage to walls upon removal please wait at least 3 weeks before applying decals to walls if they have been freshly painted. This allows time for the paint to "cure."

Make sure DECALS ARE OUT OF INFANT/CHILDREN’S REACH, especially if applied in nursery or near crib. Some decals may be picked off easily and could pose a choking hazard if swallowed.

Don't see what you are looking for? Don't hesitate to send us a message and we will be happy to work with you on making your creation to your specifications. Most items can be changed in color, size, or may be "mirrored" to accommodate requests.

 

Shipping

Unless otherwise arranged we normally ship our items within 3 business days of cleared payment. Our items are shipped via USPS. We are not responsible for items being lost or damaged by the Postal Service.

If you wish to purchase insurance for your shipment, please convo us and let us know in advance since that will be an additional fee.

If you are ordering Internationally please be aware that delivery may take anywhere from 3-6 weeks depending on location. Buyers are responsible for any customs fees, VAT fees, duty fees, or import taxes that may be due upon delivery.  These fees may be levied by individual governments on items imported into their countries.  We have no access to what these fees may be and these fees are not collected by us.  They will be charged to you upon entry or delivery into your country.

Our flat rate shipping rates per order are as follows:

Small Door Decals

     $3.50 in US (Ships First Class Mail)

     $14.00 International (Ships First Class International)

Regular Wall Decals

     $6.75 in US (All Shipped Priority Mail)

     $16.00 International (Ships First Class International)

 

 

Refunds and Exchanges

If, for any reason, you are not 100% satisfied with your purchase, please return the unused item in its original package and condition within 30 days of delivery of your shipment for a full refund of the purchase price (less shipping).

Unfortunately we cannot provide refunds or exchanges for custom orders. This includes items that have been re-sized; mirrored; or personalized with name, number, initials, etc.

We are not responsible for replacing damaged decals caused by installation errors as these circumstances are beyond our control. Please start with a clean surface, follow the directions, and work slowly to avoid damage to the decals. If you damage the decal during installation you may contact us regarding replacing a portion or all at a discounted cost to you.

Please be aware that wall decals are not compatible with surfaces painted with newer stain resistant, low VOC, or VOC free paints! Please verify before purchasing that you are not planning to apply the decals to a surface painted with any of the above. We are not responsible if you go ahead and purchase the decals and your paint is not compatible. If your test decal does not stick, your larger decal will not stick. You may return unused decals in their original package within 30 days from receipt, but there will be a 25% restocking fee for decals returned due to paint issues. We do not refund any shipping charges. Custom decals may not be returned or refunded. If you are not sure that your paint is compatible you may contact us to request a free test decal in the color you are planning to purchase your decal in prior to purchasing your decal.